31st March 2011
Which? was given the power to make super complaints of this sort by the last Government and has now asked the Office of Fair Trading to investigate, as reported here on The Guardian.
The attack on the charges, often described as booking fees, should prove popular with consumers who are watching both the pennies and the pounds. Which? says the practice grew up among budget airlines but is becoming increasingly widespread among businesses as diverse as estate agents, insurance companies and dentists.
Which? says the firms are charging significantly more than it can possibly cost to process the transactions.
The consumer group also says local councils and government bodies such as the Driver and Vehicle Licensing Agency can also add a big surcharge too.