Royal Bank of Scotland apologises for dormant account blunder

14th December 2015


Taxpayer backed bank Royal Bank of Scotland (RBS) is to reimburse around 4,500 customers, after it wrongly informed them that they did not hold a dormant account with them BBC News Reports.

Clients impacted had applied via a British Bankers’ Association (BBA)-headed scheme which links up customers with latent cash.

The bank has apologised for the mistake and confirmed that after spotting the error, quickly moved to resolve the issue.

Affected customers have been advised to go to an RBS branch to reclaim the money, where the average amount involved is less than £50.

An RBS spokesperson said: “Unfortunately we wrongly advised some customers who had made a request through the BBA Lost Account scheme that they did not hold a dormant account with us.”

“We are very sorry that this happened and as soon as we discovered this we took steps to correct our error. We are writing to all affected customers and asking them to visit their local branch with ID to reclaim their outstanding balance.

“We have apologised for the inconvenience caused and are making sure that we put this right.”

RBS was bailed out by the government in 2008 at the height of the financial crisis and is still 73% owned by the state.

1 thought on “Royal Bank of Scotland apologises for dormant account blunder”

  1. Jive Bunny says:

    Looks like RBS have settled in to their new(ish) role as civil servants then!

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